Dish Network Center Ice

[The Real Buffalo Joe]

I come home yesterday after a long day at work, followed by a potluck at the church. Kept myself cut off from social media, because I couldn't watch the game live. Get home. Let my dog pee. Let myself pee. Open the fridge. Crack a cold beer. Sit on the couch to watch the game. Turn it on, nothing. Dish didn't show the game. I was pissed.

 

I called them up, livid. They said that "the game must be blacked out in the area." Which I told them was BS, because I'm not in Toronto or Buffalo, and I pay extra to get it. They finally admit they were having problems airing the game. I used to be tech support/customer service for the comany, so I know how it works, but I also know how to play the game.

 

I told them that I wanted a refund on my Center Ice. Then they told me that I could still watch the (one hour condensed) replay on NHL Network this afternoon. I told them I don't pay extra for NHL Network, and maybe DirecTV will be able to show me the live game. They transfered me to the "account specialist" AKA cancelation and free s**t department.

 

When I got there, I told them what happened. They offered me 25% off Center Ice, which they told me was "actually a really good deal, because I'm only missing one game." That's when I told them (because I know how the system works) , not to worry about it tonight, and I can have my lawyer handle it in the morning.

 

I knew that when they heard that, they knew they have to transfer to the "Office of the President." Which is really just a higher escalation team, but they changed the department name to make it seem like you're getting someone really important.

 

I gave them the whole spiel about how I'm paying for a service that I'm not being provided, bla bla bla, Even if I did get a discount, how can I be sure that it's not gonna happen the next game. Finally, after 57 minutes, got my Center Ice completely comped for the year. Worth it.

 Just a tip in case anybody else wants to try it.

[bunomatic]

Nice. Stick it to the man.

[Jsixspd]

I hated DISH.   Was stuck with it for 2 years - never again.  

[mudberry]

I recently switched from directv to comcast and my center ice package is of a much lesser quality than it was with dtv. I made the switch not because i was dissatisfied with directv, but with the internet provider they bundled with which is century link which was awful. While my internet is better, I'm now getting less Buffalo feeds, and less HD feeds. I had every possible option under dtv-home and away broadcasts both hd and sd. Is this an NHL Center Ice problem, or a Comcast one? I assumed Center Ice would be the same no matter what company I dealt with

[ubkev]

I recently switched from directv to comcast and my center ice package is of a much lesser quality than it was with dtv. I made the switch not because i was dissatisfied with directv, but with the internet provider they bundled with which is century link which was awful. While my internet is better, I'm now getting less Buffalo feeds, and less HD feeds. I had every possible option under dtv-home and away broadcasts both hd and sd. Is this an NHL Center Ice problem, or a Comcast one? I assumed Center Ice would be the same no matter what company I dealt with

This is why I have DirecTV only as a TV provider. I get my Internet elsewhere. I'm not willing to sacrifice DirecTV sports programming. It's so much better than everyone else's.

 

Time Warner sucked, Comcast sucked(their Internet is awesome, though), switched to DTV and have had zero problems with anything, ever.

[MattPie]

This is why I have DirecTV only as a TV provider. I get my Internet elsewhere. I'm not willing to sacrifice DirecTV sports programming. It's so much better than everyone else's.

 

Time Warner sucked, Comcast sucked(their Internet is awesome, though), switched to DTV and have had zero problems with anything, ever.

 

I had Comcast when I had cable, and from the sounds it not much has changed. Rarely were the Sabres in HD, but by the last year I'd usually get the Sabres feed. I switched to GCL and no cable, and GCL isn't as good as real HD from cable/dish, but it's close enough.