I just did my car's first service today, basically an oil change and inspection. They set the appointment up when I bought the car in June. Over the last couple weeks I received three "courtesy call" reminders about the appointment. The second one said, "Oh, I'm sorry, I note that in our records." The third one said the same. And when she did I responded, "That what the last girl said." I might actually respond to the survey (I usually blow those off) just to roast them about all the reminders.