‘”I look at it from the standpoint of knowing what a player might want to hear,” Smith said. “I try to put myself in a position that if I am that player, what would I like to hear today? If he’s had a tough day, does that player need me to be hard on him? Or does he already know he’s made the mistakes and now we’re going to build him back up. … There are times during the season when as a coach you’re angry with someone but you learn as a former player that it’s not going to do any good. What does the moment bring and what does that opportunity bring to try and reconfirm how good a player is?”‘