‘“I got to New York and the only flight left to get me in here last night was through New York, but the flight got delayed four hours and then canceled. The tough part was they said they could get me in on Sunday and I told them that’s not going to work, so we found another flight out of JFK and then they lost my bags and then at three this morning I was told that they found them. I got to the hotel for an hour and I got on the flight and we were on the tarmac for almost two hours this morning, but finally got in here.”’