‘”You can see the parents light up when we come in the room, say hello and spend five minutes talking,” Leopold said. “Sometimes when you’re in the hospital, all you want is an ear. To go in there and listen to somebody if they want to talk about their hard times or what they’re going through, it’s interesting for us, and we’re there also as a heartfelt extension of their family because you don’t ever want to see people going through that.”‘